Mind-Alliance provides various kinds of consulting service. Mind-Alliance and its affiliates can provide flexible support using several formats, which can be tailored to the individual needs of the requesting jurisdiction:
- Training Workshop: One-day orientation session for agency leaders, planners and operations
managers, with follow-up consultation as needed. The workshop accomplishes the following
objectives:
• Support the creation of an ISP implementation team
• Train participants in the ISP method for developing plans and procedures that specify the information that needs to be sent and received in response to events
• Familiarize participants with common information sharing problems related to governance policy, operations and technology
• Begin the development of information sharing plans
- Facilitated Planning and Technical Support:
• Support the use of Channels software for modeling and analyzing the flow of information
• Support the creation of regional, cross-geographic, multi-discipline information sharing plans
- Management consulting to help clients understand the opportunities and risks in their operating and regulatory environment that can be better-addressed via collaborative analysis and improved information sharing and communication practices.
- Implementation consulting to help clients successfully deploy and use our software solutions. We work closely with clients to understand what drives and impedes communication flow and to analyze information exchange requirements from regulatory, technical and social-dynamics perspectives. After planning and contrasting current versus desired communication flow, we can produce custom reports and visualizations that highlight risk and improvement opportunities. We also can help define measures of performance and assess achievement relative to the goals of the program. In this way, we help organizations transition from a state where they assume that information sharing and communication does or will occur as needed, to one where information sharing capability is proactively managed for results.
The consulting services that Mind-Alliance provides serves management by providing a strategic framework for:
- Organizing the logic of inter- and intra-organizational communication
- Detecting and resolving communication gaps
- Managing accountability for the resolution of gaps and other issues
- Making risk-based decisions about allocating limited resources to fixing gaps
- Measuring performance and capability improvement over time
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Testimonials
Not long before the Mind Alliance pilot program began, we participated in the TOPOFF-3 exercise which involved a plague scenario. We walked away from that exercise with the mindset that we had effectively shared information across domains. Once exposed to the Mind Alliance methodology, however, we discovered gaps and bottlenecks in the flow of information.
Howard Steinberg, Division Head, County of Morris Office of Health Management
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